FAQ

1. What types of food processing equipment do you offer?

Our comprehensive selection includes a diverse selection of cutting-edge equipment, spanning from versatile food processors, cooking kettles, blanchers, conveyors and mixers to highly specialized devices intended for a specific task. We aim to cater to a wide spectrum of food processing needs, ensuring the right equipment for all unique requirements.

2. Are FoodTechProcess's culinary appliances suitable for commercial use?

Indeed, our cooking appliances are meticulously crafted for commercial-grade applications. Designed to meet the demands of food-related industries, our equipment excels in serving canteens, large kitchens, professional restaurants and large-scale food manufacturing plants.

3. Is your equipment available for kitchens and businesses with a smaller capacity?

Absolutely, we've recently shifted our focus towards catering to smaller businesses, including those with smaller kitchens and production facilities. Our equipment offerings are designed to accommodate these requirements, ensuring that even in such setups, you can leverage our advanced food processing technology to optimize your operations.

4. Is your equipment available for smaller enterprises with a limited budget?

Our emphasis is on assisting smaller businesses, to democratize cutting-edge technologies and food processing techniques, ensuring accessibility for small manufacturers, farms, restaurants and other family-owned businesses. Historically, processes such as vacuum frying or vacuum concentration were limited to large corporations. With our offerings, even home-based setups can craft unique and healthy products, preserving their nutrients, texture and flavor.

5. What sets FoodTechProcess apart from other suppliers?

Our distinction lies in our comprehensive approach. We collaborate closely with clients, providing expert guidance and tailor-made solutions. With a vertically integrated structure, we are able to cover the entire process, from conceptualization and designing to manufacturing and testing, without relying on external assistance. Your needs guide us in every step of the process, ensuring your equipment is tailored to optimize the production process.

6. How can I place an order

Placing an order is convenient and straightforward. After browsing our website and identifying the equipment model and the technical characteristics that best suits your requirements, simply send us an email at sales@foodtechprocess.com, and our sales team will respond to your inquiry, assisting you with your questions and guiding you through the personalized process of ordering a unit or a complete production line.

7. How do I choose the right equipment for my needs?

Selecting the right equipment involves understanding your specific production requirements. Our team, in collaboration with your food technologist, who oversees the production of the product, are prepared to assist you in your choice without any additional charges. By evaluating key factors, including your product line, desired output capacity, and intended processing methods, we can provide additional information to help you make an informed decision on investing in the equipment that best fits your requirements.

8. What benefits can your food processing devices offer?

Our food processing machines provide a range of advantages, including enhanced efficiency with unique designs such as gravity mixing, streamlined production and reduced manual labor. From enhancing the production efficiency to preserving the natural product qualities through vacuum processing at a small scale, our equipment empowers you to meet diverse culinary demands with excellence.

9. What safety features are integrated into your machinery?

Safety is paramount in our designs. Our machinery incorporates state-of-the-art safety features, including advanced sensors, automatic shutoffs, cold zones, insulation, and user-friendly interfaces. These elements ensure that your production remains secure for both operators and consumers.

10. How to ensure the proper maintenance of your devices?

We provide comprehensive user manuals detailing maintenance schedules and cleaning procedures. Regular maintenance, timely inspections, and following our guidelines contribute to prolonging the lifespan and preserving the performance of your equipment.

11. Are spare parts and accessories available for your equipment?

Yes, we offer a variety of spare parts and accessories to ensure the continued functionality of your equipment. Our after-sales support ensures you have easy access to the components you may need.

12. Can your equipment handle a variety of food types and techniques?

Most of our equipment is engineered for versatility, capable of accommodating a wide array of food types and processing techniques. From gentle mixing to high-shear cutting, our machines are designed to adapt to suit your culinary needs.

13. What are some of the healthiest methods for processing food?

Methods that are optimal for health include processes such as convection drying or processing at lower temperatures under the conditions of a vacuum. Processing food in a vacuum allows for cooking or frying food at lower temperatures, which helps to preserve the natural taste and nutritional value of the product. In addition, de-oiling plays a crucial role in draining and removing excess fat from fried products using an air knife or centrifugal force. Our equipment models apply these principles and contribute to the production of healthier snacks.

14. What are the key principles of efficient food processing?

Efficiency in food processing relies on a combination of factors, including intelligent design, minimal product waste, large heat transfer areas, effective insulation, and optimal capacity utilization per kWh. Equipment that embodies these principles ensures cost-effective and energy-efficient food processing. By incorporating these elements, we create machinery that maximizes output while minimizing resource consumption, exemplifying our commitment to sustainable and high-performance solutions.

15. Are consulting services available for selecting the right equipment?

Absolutely, our experienced team can offer consulting services to guide you through the selection process. Collaborating with your food technologist, we can analyze the requirements you've provided, and provide the necessary information about specific equipment models, to ensure that you can make an informed decision on what is the most suitable equipment for your manufacturing process.

16. Can FoodTechProcess provide a complete food processing line?

Yes, we specialize in providing comprehensive solutions for the food processing sector. Collaborating with your team, we can conceptualize, design, and produce a complete production line that seamlessly integrates various stages of the process.

17. Do you offer installation, maintenance services, and technical support?

Our offerings extend beyond the manufacturing process. We offer professional installation, comprehensive maintenance services, and ongoing technical support to ensure optimal equipment operation throughout its lifecycle.

18. Do you provide user manuals and documentation?

Yes, each piece of equipment comes with thorough user manuals and documentation. These resources guide you through installation, operation, maintenance and troubleshooting, providing a comprehensive reference for optimal equipment usage.

19. How often should maintenance be performed for optimal performance?

Maintenance frequency varies based on equipment type and usage intensity. Our user manuals outline recommended schedules. Regular maintenance, performed in accordance with these guidelines, is crucial for sustained peak performance.

20. How is the quality and efficiency of your equipment ensured?

Our equipment's quality and efficiency are assured through rigorous testing, advanced design procedures, and ongoing innovation. By following recommended usage practices, adhering to maintenance schedules, and engaging in our available support services, you can keep performance and output quality optimized.

21. Do you offer a warranty?

Certainly, we provide warranties for our equipment, ensuring your investment is safeguarded. You can find specific warranty details in the product documentation.

22. What training resources are available for effective equipment operation?

In addition to the equipment manual, which contains all the relevant details, we are able to provide additional training resources, including instructional materials and video tutorials, to assist in mastering the operation of our equipment. These resources contribute to efficient and skillful equipment operation.

23. Can I request a trial of the equipment?

Of course, we provide the opportunity to conduct tests with your own product on our laboratory-scale equipment. This allows you to select the correct recipe and processing technique before making the final decision to invest in the equipment that suits your needs.

FAQ for Product Testing

1. What is the purpose of product testing?

Product testing enables you to evaluate how your recipe or product performs on our equipment, ensuring it meets your desired quality and production standards before making an investment.

2. How much does testing cost?

The cost of testing varies depending on the equipment and duration of use. Testing on smaller units typically involves a fee of a few hundred Euros, while testing on larger commercial equipment, which requires reclassifying the unit from new to testing equipment, transferring and pre-installation, as well as cleaning both before and after the tests, may incur higher costs. For a more precise estimate, please contact us with details about the product you wish to test and the technology you plan to use.

3. What equipment can I test on?

We offer testing on a wide range of laboratory-scale equipment, testing may also be possible on certain commercial-scale models if they are currently available. For confirmation on the availability of specific equipment for testing, please contact us via email or refer to our "In Stock" page.

4. How long does the testing process take?

The duration of testing depends on the product and the equipment being used. On average, most tests take between 2 to 4 hours. However, some tests may require a full day or even be spread over several days. It is recommended to schedule the tests at least a week in advance, as certain tests may involve preparation steps that take several days.

5. When are the tests performed?

Tests are conducted during our working hours, typically from 09:00 to 15:00 CET, Monday to Friday. If needed, special arrangements outside these hours may be considered upon request.

6. Can I test multiple products during a session?

Yes, you can test multiple products during a single session. However, additional charges may apply for extended equipment usage or if significant reconfiguration is required between tests. Please contact us to discuss your specific needs in advance.

7. Do I need to provide my own ingredients?

Yes, we recommend sending us the ingredients or product samples you plan to test, as processing different raw ingredients may yield significantly different results. If necessary, we can discuss sourcing certain ingredients locally.

8. Can you help prepare the product for testing?

Yes, we can assist with specific preparation steps, such as heating, soaking, or grinding ingredients, as long as you provide clear and detailed instructions for the process.

9. How do I schedule a testing session?

To schedule a testing session, please contact us via email with details about the product you wish to process, the technological process you want to test, and your preferred date and time. We will then provide you with available time slots for conducting the tests.

10. Can I observe the testing in person?

Yes, you are welcome to attend the testing session at our facility at the agreed-upon time. Alternatively, we can record a video of the process if you cannot be present.

11. Will I receive a report after testing?

Upon request, we can provide a summary report, including observations, recommendations, and any adjustments needed to optimize the production process.

12. Can you customize the equipment after testing?

If the test results suggest the need for specific modifications or additional features, we can discuss implementing the changes you request to better suit your production requirements.

13. What happens if the product doesn’t work as expected on the equipment?

Our team will work with you to troubleshoot and optimize the process. If necessary, additional tests can be arranged to refine the setup or recipe.

14. How do I pay for the testing session?

Payment details will be provided upon booking. Payments can typically be made via bank transfer. Confirmation of payment is required before the test date.